Refund policy

Return Policy

Special Orders & Final Sales 

To offer competitive pricing and an extensive curated selection, the vast majority of our products are sourced directly from our international manufacturing partners and are classified as Special Orders. Because these items are manufactured, finished, and shipped specifically for your order, Special Order products are strictly final sale and are not eligible for return or exchange.

The 48-Hour Cancellation Window 

We understand that project specifications can change. Once an order is placed on our website or a quote is accepted, you have a strict 48-hour grace period to modify or cancel your order without penalty.

• Cancellation requests must be submitted in writing to info@oflight.design within 48 hours of the original transaction.
• After 48 hours, the order is submitted to the manufacturer for production and cannot be modified, canceled, or refunded under any circumstances.
  

Strictly Non-Returnable Items 

In addition to Special Orders passing the 48-hour window, the following items are strictly non-returnable:

• Custom configured products or unique color variants not typically stocked.
  
• ofLight Certified Products that have undergone our specialized quality checks.
  
• Any product that has been installed, used, modified, or damaged after delivery.
  
• Items with cut, clipped, or stripped wires.
• Products missing their original packaging.