Shipping policy

Shipping Policy

Order Processing & Fulfillment

We understand the importance of receiving your lighting products safely and promptly. Because our showroom curates high-end, specialized fixtures, all listed lead times are estimates provided for your project planning purposes. Once an order is placed, our team will provide a luminaire schedule and approval drawings where applicable. As soon as your order ships, we will provide a confirmation email containing your tracking information.

Shipping Methods & Timelines

We collaborate with specialized logistics providers chosen specifically for their experience, careful handling, and cost-effectiveness.

  • To ensure the safe arrival of delicate or fragile items, ocean freight may be utilized instead of air freight. Please note that ocean freight can add up to four additional weeks to the standard shipping timeline.
  • We cannot be held responsible for transit delays caused by external factors such as strikes, blockades, customs holds, or unforeseen logistical circumstances.
  • If your product requires North American safety certification, the testing facility's workload and courier transit times may impact your final delivery date.

International Shipping, Duties, & Taxes

For orders shipping to the United States, ofLight is not responsible for any import duties, customs taxes, or brokerage fees. All US orders are shipped DDU (Delivered Duties Unpaid).

  • Any customs fees, local taxes, or import duties levied by the destination country are the sole financial responsibility of the purchaser and will be collected by the courier upon delivery.
  • Refusal to pay these fees will result in the shipment being abandoned or returned. In such cases, the customer remains responsible for the original purchase price, all shipping costs, and any return brokerage fees incurred by ofLight.
  • Please note that cross-border shipments may be subject to customs clearance procedures, which can cause delivery delays beyond our original estimates.

Inspection & The Labor Cost Disclaimer

To provide absolute peace of mind, our team personally inspects all fragile items prior to your pickup or final delivery, checking for minor scratches, missing hardware, or factory defects.

  • Important: ofLight cannot reimburse electrician labor costs, contractor fees, equipment rental fees, or project delays caused by shipping timelines, damaged goods, or defective items.
  • We strongly advise that you do not schedule installation or book electrical contractors until your order has safely arrived, been unpacked, and fully inspected.

By picking up the items or accepting them on-site, you acknowledge that the goods were received in good condition.